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Open a ticket, grab a data sheet, or browse the most common questions our customers ask about activation, carriers, and documentation. Real humans on the other end, usually within one business day.
Open a ticket
Our Zoho-hosted portal tracks every ticket end-to-end — log an issue, attach device logs, and watch it through to resolution.
The fastest way to reach engineering — portal tickets are tracked across time zones and never drop into a black hole.
support.tickiot.comPre-sales questions, quotes, or general inquiries? Our contact form routes straight to the team.
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hello@tickiot.comDocumentation
Hardware data sheets hosted same-origin so you can link them from internal wikis without an auth prompt.
Frequently asked
The questions our customers ask most — if yours isn’t here, open a ticket and we’ll answer directly.
Each Cellular DeskCell (TK920, TK920+, TK100) ships unlocked. Insert an active LTE SIM from your preferred U.S. carrier into the SIM tray on the underside of the handset, power it on, and wait for the signal indicator to light. The phone auto-detects the APN for the major North American carriers; if your SIM uses a custom APN, enter it under Menu → Settings → Mobile Network → APN.
If the handset still shows “No Service” after two minutes, open a ticket on the support portal and attach a photo of the back label so our team can verify the SKU and firmware revision.
The RC500 is a single-SKU global 5G router built on Qualcomm's SDX62 platform. It covers the LTE-A and 5G NR bands used by nearly every mainstream mobile operator worldwide, including the three U.S. majors (AT&T, Verizon, T-Mobile) and their MVNOs. Private 5G NSA, 5G SA, and Private cellular/5G core integrations are supported.
See the RC500 data sheet for the full band list — 5G NR NSA (n1/2/3/5/7/8/12/…/79), LTE-FDD, LTE-TDD, LAA, WCDMA, and multi-constellation GNSS.
Every TickIoT data sheet is hosted same-origin under /datasheets/ so you can link to them from your internal wiki without an auth prompt. The full list is on this page under Datasheets; bookmark the PDF URL directly for future reference.
Need a spec sheet for a product that isn't listed yet? Email hello@tickiot.com and we'll share the latest revision.