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TickIoT

Help centre

Support

Open a ticket, grab a data sheet, or browse the most common questions our customers ask about activation, carriers, and documentation. Real humans on the other end, usually within one business day.

Open a ticket

Support Portal

Our Zoho-hosted portal tracks every ticket end-to-end — log an issue, attach device logs, and watch it through to resolution.

Support Portal

Open a ticket

The fastest way to reach engineering — portal tickets are tracked across time zones and never drop into a black hole.

support.tickiot.com

Sales & general

Pre-sales questions, quotes, or general inquiries? Our contact form routes straight to the team.

Contact form

Email

Prefer email? Drop us a line — we read every message and reply within one business day.

hello@tickiot.com

Documentation

Datasheets

Hardware data sheets hosted same-origin so you can link them from internal wikis without an auth prompt.

Datasheets

Frequently asked

FAQ

The questions our customers ask most — if yours isn’t here, open a ticket and we’ll answer directly.

FAQ
  • Each Cellular DeskCell (TK920, TK920+, TK100) ships unlocked. Insert an active LTE SIM from your preferred U.S. carrier into the SIM tray on the underside of the handset, power it on, and wait for the signal indicator to light. The phone auto-detects the APN for the major North American carriers; if your SIM uses a custom APN, enter it under Menu → Settings → Mobile Network → APN.

    If the handset still shows “No Service” after two minutes, open a ticket on the support portal and attach a photo of the back label so our team can verify the SKU and firmware revision.